Privacy Policy

1. Introduction

My Conditioning Coach (Pty) Ltd (“MCC”, “we”, “us” or “our”) is committed to protecting your personal information and respecting your privacy.

This Privacy Policy explains how MCC collects, processes, uses, stores and protects personal information when you visit or interact with our website, submit a coaching enquiry, communicate with us, use our online forms, or otherwise interact with services made available through the website.

MCC processes personal information in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA) and other applicable laws.

By using the website, you acknowledge that you have read this Privacy Policy. Where applicable, MCC will obtain consent or rely on another lawful basis for processing personal information as required by law.

This Privacy Policy should be read together with the MCC Website Terms & Conditions, Content Disclaimer and Cookie Policy.

2. Personal Information We Collect

Depending on how you interact with MCC, we may collect personal information including:

• name and surname;
• email address;
• telephone or mobile number;
• age;
• location;
• sport or endurance discipline;
• training experience and current level;
• training goals and target events;
• current training structure and training volume;
• previous event and coaching experience;
• training technology, devices and platforms used;
• information about coaching requirements and expectations;
• information voluntarily provided about injury, recovery or other factors relevant to training and coaching;
• information contained in communications you send to us;
• technical information such as IP address, browser type, device information, pages visited, referral source and website interactions; and
• other information you voluntarily provide to us.

We collect information only to the extent reasonably necessary for the purposes described in this Policy.

Special personal information

Information concerning an individual’s health may constitute special personal information under POPIA.

Where an athlete voluntarily provides information about injury, recovery, health or similar circumstances through an MCC coaching enquiry, MCC will treat that information as confidential and process it only where relevant and lawful for the purposes for which it was provided.

MCC does not require prospective athletes to provide unnecessary medical information through the website.

3. How We Collect Personal Information

We may collect personal information when you:

• submit the Start Your Journey coaching enquiry;
• contact MCC by email, telephone or other communication channels;
• interact with the website;
• participate in an MCC programme or coaching relationship;
• subscribe to communications where such functionality is available;
• voluntarily provide information to us; or
• otherwise interact with MCC.

The Start Your Journey enquiry process currently uses third-party technology providers, including Fillout for the online form and Airtable for enquiry management.

4. How We Use Your Personal Information

We may process personal information for purposes including:

• understanding and responding to coaching enquiries;
• assessing whether MCC may be an appropriate coaching partner;
• arranging consultations;
• communicating with prospective or existing athletes;
• providing coaching and related services;
• improving our website, services and coaching experience;
• understanding how users interact with our website;
• maintaining website security and preventing misuse or fraud;
• maintaining appropriate business and administrative records;
• complying with legal and regulatory obligations; and
• communicating information about MCC services where this is lawful and appropriate.

We will not use personal information for unrelated purposes without an appropriate lawful basis.

5. Coaching Enquiries and Third-Party Service Providers

MCC uses selected third-party technology providers to operate parts of the website and coaching enquiry process.

• WordPress.com — website hosting and website infrastructure;
• Fillout — online coaching enquiry form; and
• Airtable — enquiry and relationship-management records.

Personal information submitted through these services may be processed or stored by those providers in accordance with their applicable terms and privacy policies.

MCC will take reasonable steps to ensure that third-party service providers processing personal information on our behalf are subject to appropriate confidentiality and data-protection obligations.

Where personal information is transferred across borders, MCC will take reasonable steps to ensure that such transfers comply with applicable POPIA requirements.

6. Disclosure of Personal Information

MCC will not sell or rent your personal information.

We may disclose personal information where reasonably necessary:

• to service providers operating systems or services on our behalf;
• to professional advisers or contractors where necessary;
• where required or authorised by law;
• where necessary to protect the rights, safety or property of MCC, an athlete or another person;
• in connection with legal proceedings or the establishment, exercise or defence of legal rights; or
• as part of a legitimate business transaction such as a restructuring, merger or sale of the business.

Where appropriate, information may also be used in aggregated or anonymised form for analytical, research or business purposes.

7. Cookies and Similar Technologies

MCC may use cookies and similar technologies required for website functionality, security, analytics and embedded services.

Third-party services embedded in or connected to the website may also use cookies or similar technologies.

Further information is provided in our Cookie Policy.

You may manage cookies through your browser and, where applicable, through available consent controls. Disabling certain cookies may affect website functionality.

8. Security

MCC takes reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

However, no method of transmitting or storing information can be guaranteed to be completely secure.

Where a security compromise occurs that is subject to notification requirements under applicable law, MCC will take the steps required by law.

9. Retention

MCC retains personal information only for as long as reasonably necessary for the purpose for which it was collected, to maintain an ongoing relationship, to comply with legal obligations, or for legitimate business and record-keeping requirements.

Where information is no longer required and there is no lawful reason to retain it, MCC will take reasonable steps to delete, destroy or de-identify it.

10. Your Rights

Subject to applicable law, you may have the right to:

• request access to personal information held about you;
• request correction of inaccurate or incomplete information;
• request deletion where legally permissible;
• object to certain forms of processing;
• withdraw consent where processing is based on consent;
• request information about how your personal information is being processed; and
• lodge a complaint concerning the processing of your personal information.

To exercise a privacy right or raise a privacy concern, contact:

MCC may need to verify your identity before responding to certain requests.

11. Children

The MCC website and coaching services are primarily intended for adults.

Where personal information relating to a minor is collected, MCC will process that information in accordance with applicable legal requirements.

12. Changes to This Policy

MCC may update this Privacy Policy from time to time to reflect changes to the website, services, technology or applicable legal requirements.

The latest version will be published on this website with its effective date.

13. MCC Details